Working in the BPO industry is not easy especially when you are not into English thing just like me lol. Actually, even if English is not my thing but because of English I was able to survive in the chaotic world and was able to sustain my daily needs. As we all know, most of the shifts in a call center company are night or graveyard shift. Why, simply because some of the clients or customer are from the United States and we have different time zones, "so kitay mo adjust".
There are also call center company that is supporting Australian account which is more convenient since they have day shift. Working as call center agent is one of the most stressful work as far as I know and as what I've experienced before. Stressful in a way that you have no sufficient sleep since you have to adjust your body clock for the graveyard shift, stressful in a way that there are heaps of calls and irate customers, stressful in a way that you are not happy with the environment, people around and management, stressful in way that you have a bunch of disputes during pay day, stressful in a way that you have to catch up or maintain the required metrics and so on and so forth.
They say call center job is just a very easy, maybe in conversing English but take note being call center agent is not only about English. You will be a technical support even if you're not IT expert, you will become a banker, compute or process bills if even if you're not an accountant, it's not easy to listen and apologize to an irate customer when you have no fault at all these are some of the things that is not easy in a BPO industry.
BPO Industry
I've been in this industry for almost 3 years and I can say that it's not an easy job, though we're just seating in front of the computer and headset put on, but we also need to consider the stressful factor that was mentioned previously. Sometimes, call center agent needs to hang out to relieve stress, some went beaching, mountain adventure, and so on. Most of the time I do mountain hiking with some of my colleague in VL Philippines Inc. I've been in VL company for almost one year but we only had a hang out together with the team once and that was boxing day, a holiday in AU and NZ.
Ibabao Mountain Resort
Ibabao Mountain Resort is a newly-established property for those who want to relax and escape from the stressful environment in the city. Ibabao Mountain Resort is good because you can relax but not really far from the city and has less expense.
The location of this resort provides its guests wonderful views of the surrounding, nearby and distant places, including the panoramic view of Cebu and nearby towns which are visible through the sparkling lights at night.